A custom AI receptionist trained on your services, your prices, and your booking process. Answers calls in your brand voice in under two seconds, qualifies leads, books appointments directly into your calendar, and hot-transfers emergencies to your team — for less than minimum wage.
If you run an HVAC company, a dental office, a plumbing business, a med spa, or any service-based SMB — the math on missed calls is brutal. And it gets worse every year.
A typical $5M local service business takes 30–80 inbound calls a day. Industry research shows 20–30% of those calls go unanswered — voicemail, hold queue, after-hours, or staff already on another line. Of the callers who hit voicemail, 85% never call back. They Google the next result. Your closest competitor picks up the phone.
Multiply that out. Even at a conservative 25 calls a day, 25% missed, $850 average ticket, 30% close rate — you're losing roughly $580,000 a year in pipeline and $175,000 in closed revenue. From phones nobody is answering.
Modern callers do not leave messages. They re-Google, click the next ad, and book the competitor.
The pipe burst at 11pm calls the company that picks up. The HVAC failure on a Sunday calls whoever answers.
Plus benefits, plus PTO, plus they only cover 40 hours of the 168-hour week. The phones are ringing for the other 128.
"I'll have someone call you back" is not the same as booking the appointment. Most leads die in that gap.
Not a generic chatbot with a phone number. A custom voice agent we train on your services, your prices, your booking process, and your brand voice — then operate every day so it keeps getting smarter.
We listen to 50+ of your real calls, study your service menu, your pricing, your booking flow, and your tone. The agent knows your business the way a six-month receptionist does — on day one.
Connects to ServiceTitan, Jobber, Housecall Pro, Google Calendar, Calendly, Dentrix, Open Dental — whatever you use. Real bookings, not callback requests.
"Pipe is flooding," "tooth is broken," "system won't turn on" — keyword-triggered live transfers route to your on-call tech in seconds, with the full call summary already in your CRM.
Caller hangs up before booking? The agent sends an automatic SMS within 30 seconds with a booking link, your hours, and the cheapest path back to you.
Name, address, vehicle make, equipment model, insurance carrier, urgency level — whatever you need. Pushed straight to your CRM as a structured contact, not a scribbled message.
English + Spanish out of the box, with auto-detection. Add Portuguese, Mandarin, Vietnamese, French, Arabic — anything your market needs. The agent switches mid-call.
Not a six-month enterprise rollout. Not a one-week SaaS setup that breaks at the first edge case. A real, production-grade voice agent — built, tested, and live in three weeks.
Days 1–5. We listen to 50+ of your real inbound calls. Map your service menu, your pricing logic, your scheduling rules, and your edge cases. Document the patterns nobody on your team has ever written down.
Days 6–14. We design the call flow, write and tune the agent prompts, integrate with your CRM and scheduling tool, set up your dedicated phone number, and configure hot-transfer rules.
Days 15–20. We run a shadow deployment — every real call gets handled by your existing process, but the agent answers a copy and we compare. We tune until performance matches or beats your best receptionist.
Day 21 onward. Live calls. We listen to a sample of conversations every week and tune. New services, new prices, new hours? You message us, we update the agent — usually within 24 hours.
Adjust the numbers below to your business. The math is conservative — most of our clients beat these recovery numbers within 90 days.
An AI voice agent for a dental office is not the same as one for an HVAC company. We tune the call flow, the qualification questions, the booking logic, and the emergency rules to your industry — and to your business inside that industry.
Caller says "no heat" or "water everywhere" → instant hot-transfer to on-call tech. Routine bookings → straight into ServiceTitan or Jobber. After-hours: AI books the morning appointment automatically and texts confirmation. Average client recovers 4–6 emergency calls a month at $1,200+ each.
The agent asks the right intake questions, books into Dentrix or Open Dental, pre-screens insurance carriers you accept, and recognizes new-patient vs existing-patient flows. Cancellation calls? Auto-rebook with the next-available cleaning slot.
Inbound on a listing? The agent asks budget, timeline, financing status, and books the showing or routes to the right agent. Buyer leads who don't qualify get a polite hand-off to your buyer rep — no agent time wasted.
The agent explains procedures, pricing, recovery time, and books consultations. Handles the awkward questions ("how much for Botox?") with the answers your team would give — calmly and without judgment.
Captures the case type, opposing party (for conflict checks), urgency, and books the initial consult. Handles the "I just need a quick question" callers gracefully — converting them into qualified intakes instead of free advice.
Vehicle make, model, year, VIN if available, problem description. Books the diagnostic appointment, captures insurance carrier for body shops, and texts the customer the loaner-car form before they arrive.
There are a lot of ways to handle inbound calls. Here's where each one wins, where each one fails, and why a custom-built agent earns its keep.
Media Spearhead AI is the AI services arm of Media Spearhead — the marketing agency that has been running Google Ads, SEO, and websites for US local service businesses since long before "AI voice agent" was a phrase. We saw the same problem on the marketing side that you're seeing on the operations side: ad spend goes up, leads come in, and a quarter of them die in voicemail. That is why we built this.
We are not a SaaS company trying to upsell you a tool. We are a team of engineers, marketers, and operators who build AI for the kind of business we already serve — the $1M–$20M HVAC company, the family-run dental practice, the four-truck plumbing outfit. The AI voice agent we deploy for you is the same architecture we run for our own intake. If it isn't good enough for our business, we don't sell it.
And every voice agent we deploy is operated by a real human team. Every week we listen to a sample of the agent's calls. Every week we look for patterns where it stumbled. Every week we improve. AI gets better the more you use it — and we run it every day.
"Our voice agent picked up a $14,000 emergency boiler replacement at 2:47 AM on a Sunday. Our previous answering service would have taken a message. The job was done by Tuesday."
We train the agent on 50+ of your real calls plus your service menu, your pricing, your booking process, your hours, and your brand voice. By the time it goes live, it knows your business the way a great receptionist would after six months on the job.
Anything new — a new service, a new price, a holiday hours change, a new technician on the dispatch list — you tell us, we update the agent within 24 hours. No portal to log into. Just text us.
Yes — and this is a big part of why our voice agents work where SaaS bots fall apart. We program hot-transfer rules specific to your business: emergency keywords ("flooding," "no heat," "broken tooth"), VIP callers, complex pricing requests, anything beyond the agent's scope. The transfer happens in seconds, with a full summary of the conversation already in your CRM so the human picks up mid-context.
Those are SaaS products with templated workflows. They're fine if your business is identical to every other home-services business in their training set — but the moment you have a non-standard service, an unusual scheduling rule, a multi-location dispatch logic, or a CRM they don't natively integrate with, the cracks show.
We build a custom voice agent specifically for your business, integrated into your tools. Then we operate it: real humans review calls weekly and tune the system. SaaS gets you 70% of the way; custom gets you the last 30% that actually matters — which, in our experience, is where most of the missed bookings hide.
No. We use the latest natural-voice generation models with custom inflection, your brand's tone, and conversational pacing — including filler words, hesitation, and laughter where appropriate. In blind tests, most callers cannot tell they're speaking with AI.
That said, we always disclose AI use when callers ask directly ("Am I talking to a real person?"). It's the right thing to do and increasingly required by regulation in several US states.
Three options, configured per your preference: it hot-transfers to your team, takes a detailed message and texts you instantly, or schedules a callback. Whichever you choose, every call the agent couldn't fully resolve gets flagged in our weekly review — which is how the system gets smarter over time.
21 days from signed contract to live calls.
Yes — and it can switch mid-call. English + Spanish is included by default with auto-detection. Portuguese, Mandarin, Vietnamese, French, Arabic, and most other major languages are supported on request. We've built voice agents that handle five languages on a single inbound number.
You decide. Most clients port their existing main number to the AI agent and keep their old answering service or receptionist as the secondary fallback for the first 60 days. Others give the agent a new number and route only after-hours / overflow to it at first. Either way, no service interruption.
Our AI voice agent is included in every agent plan, starting at $800/mo (Agent Essential — one agent, one channel). Most clients choose Agent Pro at $1,500/mo, which pairs the voice agent with a second agent like follow-up or reviews. The lift over a $99 SaaS tool is the customization, the integration with your existing systems, the multilingual support, and the human team operating it for you. Most clients see the agent pay for itself within 30–60 days through recovered missed calls.
You text us. We update the agent — usually within 24 hours, often within an hour for urgent changes (e.g., emergency service hour change, holiday closure). Updates are unlimited and included in your monthly fee. Your business is going to change. That's why this is a partnership, not a one-time install.
30-minute call. We'll listen to a few of your recent calls together, identify exactly how many you're losing, and tell you straight whether an AI voice agent is the right call for your business. Free, no pitch, no pressure. Prefer to start on your own? See where it ranks against your other workflows in the free AI automation opportunity finder.